Shipping policy

Thank you for shopping with StellarDuck! Every order is carefully prepared and packed with love. Please read the information below regarding our processing times, shipping, and delivery.

Processing Time

All of our products are made to order.

• Standard products: Processing takes 1–2 business days before your order is shipped.
• Custom orders: Processing takes approximately 2–3 business weeks before shipping.

Please note that processing time does not include shipping time.

Shipping Times

Estimated delivery times after your order has been shipped:

Please note that these delivery times are estimates and may vary due to customs processing, holidays, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated based on your destination.

We offer Free Shipping on orders over €60.

For orders under €60, shipping costs are:

Shipping costs are displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you'll receive an email with your tracking information.

You can also track your order directly through your account on our website.

Customs & Import Fees

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the sole responsibility of the customer and are not included in our shipping costs or product prices. StellarDuck is not responsible for paying or reimbursing these fees.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If your order has not yet entered production, we'll do our best to update your shipping address upon request.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

Once your package has been handed over to the shipping carrier, delivery times are outside of our control.

If your package appears to be lost or significantly delayed, please contact us and we'll gladly assist you in opening an investigation with the carrier.

Returns & Refunds

This Shipping Policy covers processing, shipping, and delivery information only.

For information about returns, exchanges, damaged items, cancellations, and refunds, please refer to our dedicated Return Policy.

You can read our full Return Policy here: Return Policy

Need Help?

If you have any questions about shipping or your order, please don't hesitate to contact our Customer Support team.

We're always happy to help!