Everything you need to know before placing your order.
Can't find the answer you're looking for? Feel free to contact our Customer Support team—we're always happy to help!
🛍️ Orders
Can I change or cancel my order?
If your order hasn't entered production yet, please contact us as soon as possible. We'll do our best to help.
Can I add another item after placing my order?
If your order hasn't been shipped yet, contact us as soon as possible and we'll let you know if it's still possible.
Can I send my order as a gift?
Absolutely! Our products make wonderful gifts. We don't include paper invoices inside the package.
🎨 Products
Are all your products designed by StellarDuck?
Yes! Every product is originally designed by us and carefully made to order in Spain.
Are the products painted?
No. Our products are made using high-quality colored PLA, so the colors are part of the material itself rather than painted on.
Are the products durable?
Yes! Our products are designed for everyday use and are made from high-quality PLA, a lightweight and durable material.
🎮 Compatibility
Which controllers fit the controller stands?
Our controller stands are compatible with most standard-sized controllers, including PlayStation 5, Xbox Series X|S and Nintendo Switch Pro controllers.
Which Nintendo Switch models fit the dock covers?
The compatible Nintendo Switch models are listed on each product page. Please make sure you select the correct version before placing your order.
Do the dock covers affect ventilation?
No. Our dock covers are designed to fit safely without blocking the console's ventilation.
📦 Shipping
What happens if my package is lost?
If your package appears to be lost, please contact us and we'll work with the shipping carrier to help resolve the issue.
What happens if my package is returned to you?
If a package is returned due to an incorrect address or because it wasn't collected, we'll contact you to arrange a new shipment. Additional shipping fees may apply.
💬 Support
How can I contact StellarDuck?
You can contact us anytime through our Contact page or by email. We'll get back to you as soon as possible.
